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Squared Thinking

Employee Spotlight: Monica Lee

Posted by Clarissa Gotsch on May 24, 2017

1. How long have you been with Anomaly, what do you do, and how did you get into your field?

I have been an employee at Anomaly going on five years in July. I started out as a Customer Service Representative for a Mortgage program, with a lot of hard work and dedication I was promoted to Supervisor. While I was a Supervisor I learned, all I could about the program, after a few months I was promoted again to Senior Operations Manager.

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How to Hire the Top Talent

Posted by John Capes on May 10, 2017

Hiring top talent in a call center has to be more than just an action plan to be executed. It must be a philosophy that is embedded into a business’s DNA. It has to be shared by the entire company from the CEO down to the new hire that started a month ago. Cast a wide net to combine the most diversity of experience. That is always the best approach to assembling a team. Never forget that your hiring goals must be tempered by never compromising the level of expectations just for the sake of building a team. It should always be a companies #1 best practice. Remember: Always focus on quality hires even when you need quantity.

Want to know why keeping employees is so critical? Find out here:  Contact Center Success Means Having Happy Contact Center Employees 

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Contacts to Customers: What an Effective Sales Cycle Looks Like

Posted by Clarissa Gotsch on Apr 19, 2017

 What is a sales cycle?

A sales cycle is a step-by-step process of closing a business deal. Although the exact process will vary from business to business, the basic steps are generally the same. 

Lead generation is an important part of the sales cycle. 

Why do you need a sales cycle?

A sales cycle gives you a template for what actions and language you should be using for each point of the sale. This ensures that you are getting the right message, in front of the right lead, at the right time. Going straight to pushing someone to a sale, when they are only just finding out about your company - and you may lose the sale. Same goes for if you reach out to them too late. Having an effective sales cycle in place makes sure that you are moving at a pace that your potential client is ready for. 

What does an example sales cycle look like?

Here are four basic steps to get you started with a basic sales cycle:

1. Awareness

2. Interest

3. Decision

4. Action

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Greensboro Call Center: Here we Grow Again!

Posted by Taylor Edwards on Apr 05, 2017

Anomaly Squared is pleased to announce some big changes within our company! 

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Why Trade Shows are Important for Lead Generation

Posted by Taylor Edwards on Mar 24, 2017

This week has been a whirlwind for us at the largest trade show we currently go to, LeadsCon in Las Vegas. This year was our biggest and best set up to date, as we partnered up with our friends at Ytel, Drips, and Call Criteria and dubbed ourselves The Contact Partners.

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Real Estate Lead Management Needs Contact Centers

Posted by Clarissa Gotsch on Mar 22, 2017

INTRODUCTION

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Advantages of a Domestic Call Center [Infographic]

Posted by Clarissa Gotsch on Mar 15, 2017

Outsourcing call centers to countries like India and the Phillipines might be tempting for businesses looking to lower costs. But it doesn't often pay off for them in the long run. An agent located in India may not be able to go off script or answer questions properly due to a language barrier. This can cause a frustrating situation for both the representative and the customer.

Keeping call centers local can mean the difference between retaining clients and losing business. 

Looking to outsource your call center? Here are 4 reaons why you should. 

Here are some benefits of domestic call centers: 

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What are Live Transfers and How Do They Work?

Posted by John Capes on Mar 08, 2017

WHAT IS A LIVE TRANSFER?

In call center terms, a live transfer is what it sounds like. It's the process of transferring a customer from a call center agent to another specialized agent. 

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4 Tips to Better Lead Generation for Mortgage Professionals

Posted by Clarissa Gotsch on Mar 01, 2017

For the mortgage industry, Lead Generation is an important first step in the sales process. It creates awareness about your name, company, or brand, and pulls potential customers into the beginning stages of the sales funnel.

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Outsource Your Call Center Or Not: That Is The Question

Posted by Clarissa Gotsch on Feb 22, 2017

The question that many people ask when looking into call center outsourcing or implementing their own: Why pay someone $25 an hour to outsource my call center, when I can hire someone $10 to do the same thing? 

When getting ready to set up your own contact center, there are many variables to consider. Such as the cost of: benefits, dialer costs, basic overhead, recruiting, training, and turnover. It's not just as simple as paying someone $10 an hour. 

Not sure if you should outsource your call center? Click here.

See the infographic below for more information on how much it costs per agent in-house vs. an outsourced call center. 

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