Customer service has come a long way in the last 200 years. We have gone from having to travel to the next town over to get your new radio repaired, to just simply picking up the phone. As new technolgies continue to develop, contact centers are constantly updating and integrating them into their buisnesses order to make the customer service experience as easy as possible. 

Here is the history and evolution of the Contact Center:

As innovations are rapidly being made within the technology sphere, Contact Centers will just as quickly adapt to them, in order to offer the widest range of support, and highest satisfaction they can for their customers and their clients.