Whether you're just beginning the process of looking into starting an in-house call center, outsourcing completely, outsourcing certain call center services or if you have already decided which direction your company needs to go in, our call center outsourcing guide discusses each topic thoroughly.
We cover:
Reasons to consider call center outsourcing
If you should go with a domestic center or find an offshore partner
Benefits of staying with a domestic call center
Differences in costs comparing outsourcing vs. in-house
Whether you're a small insurance agency, or a large corporation made up of multiple agencies, a call center is a beneficial asset to help grow your client base and improve customer service to retain those existing customers.
We review:
How to generate Insurance leads
How live transfers can benefit your insurance agency
4 easy tips for following up on leads
How a call center improves customer service
Why you should consider call center outsourcing
Benefits of hiring a domestic call center over offshoring
There are many caveats to running a call center and making sure it is successful. Between closing more loans and having efficient customer service when there is an issue, it's important to stay in the know of best practice. And sometimes the best practice is outsourcing some of the call center duties.
We discuss:
Mortgage Lead Generation
Mortgage Live Transfers
If outsourcing a call center is worth it
Improving customer service
Whether to consider offshoring or keep it domestic
A company's survival is based off of how good their customer service is. If it's poor, it can diminish sales and clients. If it's amazing, referrals alone can have your business going through the roof. But it takes a lot of time and effort to successfully tackle all of a company's customer service issues, and sometimes the manpower just isn't there. Sometimes outsourcing that part of the business, at least partially, is the best way to move forward.
We investigate:
Should you consider customer service outsourcing
How to outsource and what to look for
Why being put on hold frustrates customers
Redefining your call time
How happy employees can mean a company's success
Need a call center partner?
With multiple awards to our name, Anomaly Squared is proud to offer it's clients a seamless, customizable outsourcing process, fitted specially for them and their company.
