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Squared Thinking

Mastering Appointment Setting: Proven Strategies for Call Centers

Posted by Rob Bayer on Sep 15, 2023

In the fast-paced world of business, effective appointment setting is crucial for driving revenue and building lasting customer relationships. Call centers play a pivotal role in this process, serving as the frontline of communication between businesses and their potential clients. To ensure success in appointment setting, call centers need to employ proven strategies that maximize efficiency and customer satisfaction. In this blog post, we'll explore some key strategies for appointment setting that can elevate your business's performance and boost your bottom line.

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Unlocking Business Potential: The Benefits of an Outsourced Phone Answering Service

Posted by Rob Bayer on Sep 01, 2023

In today's fast-paced business landscape, providing exceptional customer service is paramount to success. One crucial aspect of this is having an efficient and responsive answering service. While many companies consider maintaining an in-house team, outsourcing your answering service to a call center can offer a range of significant benefits. Let's delve into the advantages that outsourcing brings to the table.

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The Undeniable Value of Call Centers in the Age of E-commerce

Posted by Taylor Edwards on Aug 18, 2023

In the rapidly evolving landscape of e-commerce, businesses are often tempted to focus solely on digital channels and self-service solutions to cater to their customers' needs. While these technological advancements undoubtedly enhance efficiency, they cannot replace the human touch that call centers provide. Despite the prevalence of live chat and chatbots, call centers remain an essential component of the e-commerce industry. This blog post will delve into the reasons why call centers are still indispensable for e-commerce businesses.

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Boost Your Performance with B2B Sales Outsourcing

Posted by Taylor Edwards on Aug 04, 2023

In today's competitive business landscape, B2B companies are constantly seeking new ways to enhance their sales strategies and drive revenue growth. One effective approach that has gained significant traction in recent years is B2B Sales Outsourcing and call center lead qualification. By entrusting the sales calling function to specialized service providers, businesses can optimize their sales efforts, achieve higher productivity, and ultimately generate more revenue. In this blog post, we will explore the benefits and considerations of outsourcing B2B sales calling and how it can help companies gain a competitive edge in their industry.

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Anomaly Squared adds Offshore Call Center Services

Posted by Rob Bayer on Jul 21, 2023

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Mastering Customer Service: Unleashing the Power of Exceptional Support

Posted by Rob Bayer on Jul 07, 2023

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Customer Service Experience: Does Customer Service Matter?

Posted by Rob Bayer on Mar 14, 2023

The most impressive characteristic I have observed since Covid hit us in 2020, was our country's ability to adapt and overcome. Sure, the political landscape had intensified but in the face of adversity, America’s business leaders found a way to navigate unchartered waters, pivot, and flourish.

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Call Center Compliance + Remote Agents: Steps To Be Successful

Posted by Nikki Reives on Nov 17, 2022

As previously featured by the Progress in Lending Association.

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The Deal’s Not Over: After Close Care

Posted by Rob Bayer on Oct 25, 2022

As previously featured in Progress in Lending's Tomorrow's Mortgage Executive

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Reasons Why You Should Consider Sales Outsourcing

Posted by Tony Furr on Aug 18, 2022

A call center sales team can construct the bridges that fill the empty space between customers and the products and services that they want and/or need. They play a key role in developing customer loyalty, as well as in generating revenue. However, it takes time, infrastructure, and resources to develop a successful sales team capable of boosting client reach and driving business. For those that may not want to deal with the hassle of creating or maintaining an internal sales team, it is possible to outsource sales, and there are many benefits that come with it.

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