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Reasons Why You Should Consider Sales Outsourcing

Posted by Tony Furr on Aug 18, 2022

A call center sales team can construct the bridges that fill the empty space between customers and the products and services that they want and/or need. They play a key role in developing customer loyalty, as well as in generating revenue. However, it takes time, infrastructure, and resources to develop a successful sales team capable of boosting client reach and driving business. For those that may not want to deal with the hassle of creating or maintaining an internal sales team, it is possible to outsource sales, and there are many benefits that come with it.

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What’s More Important, Speed To Lead vs. Contact Rate?

Posted by Chad Gallison on Jul 26, 2022

As previously featured in My Mortgage Mindset

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Need to Know Customer Service Statistics

Posted by Rob Bayer on Jun 15, 2022

Customer service experience is the customer's view of how a company treats them. It is what builds the thoughts and feelings a customer has towards a company, and drives behavior and loyalty. 

Improve your customer service through outsourcing

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Filed under: customer service

7 Ways to Improve Customer Engagement on a Call

Posted by Taylor Edwards on Apr 28, 2022

Customers are like family. You can't live with them, and you can't live without them. No matter how annoying or demanding they can be at times, you still need to do your best to keep them around. They are the reason why your business exists and continues to do so, which means you depend on them. '

This is why customer engagement and a focus on how you can improve customer service is so vital to the success and longevity of a company. Did you know that engaged customers can provide a 23% increase in profit, compared to just average customers? But the problem is, how do you keep your customers engaged? It can be tricky, especially when talking on the phone with them. Their attention was on something else before they got on the call with you, and you want to be able to gain and keep their attention. Here are 7 ways to improve customer engagement on a call:

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No Lead Wasted: Capitalizing On Your Mortgage Leads

Posted by Rob Bayer on Apr 07, 2022

Article as previously featured in Progress in Lending Association's Tomorrow's Mortgage Executive.

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Qualities of a Great Call Center Outsourcing Companies (Infographic)

Posted by Tony Furr on Mar 24, 2022

Are you considering outsourcing your contact or call center? The BPO industry is booming no matter what vertical you're in and has proven benefits across the board. But the market is saturated with options to choose from. How can you confidently find the best one?

We believe the ideal qualities of a call center outsourcing partner fall into the following categories:

•Data

• People

• Technology

• Good Value

• Excellent Service

Below is a detailed breakdown for what to look for in a great contact center outsourcing company.

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How to Choose A Call Center Outsourcing Provider [Worksheet]

Posted by Taylor Edwards on Aug 07, 2021

INTRODUCTION

So you’ve decided to outsource your call center. You are now tasked with finding a company to take on this monumental responsibility, and there is an endless pool of contestants to choose from. How do you decide which is the right provider for you? This worksheet download is here to help guide you in your search, and hopefully make an overwhelming process a little bit easier.

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5 Easy Steps To Mortgage Lead Generation

Posted by Jerry Wass on Oct 04, 2019

Lead generation typically entails a lot of trial and error, but with these 5 easy steps you can be generating leads for you and your business like a pro! The infographic below gives you 5 easy steps to get and keep mortgage leads! 

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Filed under: Sales Lead Management

Why CRO's Should Outsource Patient Recruitment for Clinical Trials

Posted by Jerry Wass on Jan 02, 2019

For drug manufacturers and pharmaceutical companies, patient recruitment is the "elephant in the room". It is the primary cause of missing deadlines and early termination for a clinical trial if the trial fails to meet recruitment goals. Dealing with delays can be expensive, on top of already expensive clinical trial costs. As of 2015, just to develop and gain approval of one new prescription drug would cost a pharmaceutical company upwards of $2 billion dollars. 

Here are 3 steps to developing a successful patient recruitment strategy. 

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11 Common Myths About Contact Center Outsourcing

Posted by Taylor Edwards on Dec 11, 2018

In the realm of Contact Center Outsourcing there are a lot of misunderstandings and myths that seem to swirl around the topic. We're here to discuss 11 of those common misconceptions, from cost to quality, we want to clear the air some, and prove that outsourcing your call center may be the answer to growing your business after all.

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