Human vs. Automated: Who Wins?

Should we keep the human element in our tech-Savvy world?

Technology has changed leaps and bounds and at an alarming rate in the last 50 years, so it's no surprise that so much of our world has become automated. But is that what the average consumer wants? Do they want to have a robot be their first contact with a company or service? We consider both sides in this ebook. 



  • • The pros and cons of Human vs. Automation
  • • Why the Human Element is better
  • • The importance of the Human Element in customer service strategies