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Squared Thinking

Taylor Edwards

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11 Common Myths About Contact Center Outsourcing

Posted by Taylor Edwards on Dec 11, 2018

In the realm of Contact Center Outsourcing there are a lot of misunderstandings and myths that seem to swirl around the topic. We're here to discuss 11 of those common misconceptions, from cost to quality, we want to clear the air some, and prove that outsourcing your call center may be the answer to growing your business after all.

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6 Ways to Improve Customer Service

Posted by Taylor Edwards on Oct 16, 2018

It pays to have excellent customer service. Literally. Keeping your customers satisfied, happy, and loyal is 6 to 7 times cheaper than trying to gain new ones. Additionally, companies that offer superior customer service have an opportunity to make even more than those that don't. About 70% of customers say that they would be willing to pay as much as 5-25% more for a product or service if it guarantees that they will have access to the best possible customer service.

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Filed under: customer service

Greensboro Call Center: Here we Grow Again!

Posted by Taylor Edwards on Apr 05, 2017

Anomaly Squared is pleased to announce some big changes within our company! 

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Why Trade Shows are Important for Lead Generation

Posted by Taylor Edwards on Mar 24, 2017

This week has been a whirlwind for us at the largest trade show we currently go to, LeadsCon in Las Vegas. This year was our biggest and best set up to date, as we partnered up with our friends at Ytel, Drips, and Call Criteria and dubbed ourselves The Contact Partners.

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4 Reasons You Need to Consider Call Center Outsourcing

Posted by Taylor Edwards on Jan 23, 2017

Call centers play an important role in the growth, and overall success of a company. If you want to grow, and are ready to take the step towards using a call center, there are two options: start up an in-house operation (which we know  has it's own obstacles), or outsource. So what are the benefits of outsourcing a call center? Here are 4 simple reasons why it is easier and makes more financial sense to outsource your call center

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7 Obstacles to Running a Call Center [Infographic]

Posted by Taylor Edwards on Jan 17, 2017

 

Running a Call Center isn't as easy as you may think. There's a lot more involved beyond supplying phones and hiring agents. You have to worry about purchasing expensive equipment and technology, ensuring customer satisfaction, and dealing with employees and making sure they stay engaged

See what kind of obstacles you may run into trying to run your own call center in the infographic below. 

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Filed under: Running a Call Center

7 Step Lead Qualification Process [Infographic]

Posted by Taylor Edwards on Dec 20, 2016

WHAT TO DO WITH ALL OF THESE LEADS?:

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Catch Your Leads with Lead Generation [Infographic | Cheat Sheet]

Posted by Taylor Edwards on Dec 12, 2016

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Redefining "Call Time" and Customer Service

Posted by Taylor Edwards on Nov 28, 2016

Average Call Time: A Baseline of Customer Service

Average Call Time (ACT), sometimes referred to as Average Handle Time (AHT), is often set as low as possible in the Customer Service (CS) industry. Although efficiency is paramount, education, conversation and service are also important factors. This average call time should be set at a minimum, not a maximum, duration. This way, representatives feel free to make suggestions, introduce new products or offer savings without regards for exceeding a time limit.

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Is your Lead Management strategy effective?

Posted by Taylor Edwards on Nov 21, 2016


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