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Enhancing Customer Engagement: The Power of Call Center Outsourcing

Posted by Taylor Edwards on Oct 02, 2023

In today's fast-paced business world, customer engagement has become a crucial factor for the success of any organization. Engaged customers are more loyal, spend more, and promote your brand to others. While there are various strategies to improve customer engagement, one that stands out is call center outsourcing. Here we'll explore how outsourcing your call center operations can be a game-changer in enhancing customer engagement.

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Unlocking Business Potential: The Benefits of an Outsourced Phone Answering Service

Posted by Rob Bayer on Sep 01, 2023

In today's fast-paced business landscape, providing exceptional customer service is paramount to success. One crucial aspect of this is having an efficient and responsive answering service. While many companies consider maintaining an in-house team, outsourcing your answering service to a call center can offer a range of significant benefits. Let's delve into the advantages that outsourcing brings to the table.

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The Undeniable Value of Call Centers in the Age of E-commerce

Posted by Taylor Edwards on Aug 18, 2023

In the rapidly evolving landscape of e-commerce, businesses are often tempted to focus solely on digital channels and self-service solutions to cater to their customers' needs. While these technological advancements undoubtedly enhance efficiency, they cannot replace the human touch that call centers provide. Despite the prevalence of live chat and chatbots, call centers remain an essential component of the e-commerce industry. This blog post will delve into the reasons why call centers are still indispensable for e-commerce businesses.

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Mastering Customer Service: Unleashing the Power of Exceptional Support

Posted by Rob Bayer on Jul 07, 2023

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Customer Service Experience: Does Customer Service Matter?

Posted by Rob Bayer on Mar 14, 2023

The most impressive characteristic I have observed since Covid hit us in 2020, was our country's ability to adapt and overcome. Sure, the political landscape had intensified but in the face of adversity, America’s business leaders found a way to navigate unchartered waters, pivot, and flourish.

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The Deal’s Not Over: After Close Care

Posted by Rob Bayer on Oct 25, 2022

As previously featured in Progress in Lending's Tomorrow's Mortgage Executive

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Need to Know Customer Service Statistics

Posted by Rob Bayer on Jun 15, 2022

Customer service experience is the customer's view of how a company treats them. It is what builds the thoughts and feelings a customer has towards a company, and drives behavior and loyalty. 

Improve your customer service through outsourcing

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Filed under: customer service

7 Ways to Improve Customer Engagement on a Call

Posted by Taylor Edwards on Apr 28, 2022

Customers are like family. You can't live with them, and you can't live without them. No matter how annoying or demanding they can be at times, you still need to do your best to keep them around. They are the reason why your business exists and continues to do so, which means you depend on them. '

This is why customer engagement and a focus on how you can improve customer service is so vital to the success and longevity of a company. Did you know that engaged customers can provide a 23% increase in profit, compared to just average customers? But the problem is, how do you keep your customers engaged? It can be tricky, especially when talking on the phone with them. Their attention was on something else before they got on the call with you, and you want to be able to gain and keep their attention. Here are 7 ways to improve customer engagement on a call:

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6 Ways to Improve Customer Service

Posted by Taylor Edwards on Oct 16, 2018

It pays to have excellent customer service. Literally. Keeping your customers satisfied, happy, and loyal is 6 to 7 times cheaper than trying to gain new ones. Additionally, companies that offer superior customer service have an opportunity to make even more than those that don't. About 70% of customers say that they would be willing to pay as much as 5-25% more for a product or service if it guarantees that they will have access to the best possible customer service.

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Filed under: customer service

How To Outsource Customer Service and What to Look For

Posted by Taylor Edwards on Mar 07, 2018

Have you been thinking about outsourcing your companies' customer service?

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Filed under: customer service

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