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Employee Spotlight: Nikki Reives

Posted by Clarissa Gotsch on Jan 05, 2017

As one of Anomaly’s longest standing employees, Nikki started at Anomaly Squared back in March of 2012 as a Customer Service Representative. Five months later she was promoted to Quality Assurance Specialist, and in September of 2016 she was promoted again to Corporate Training Specialist when the opportunity for growth presented itself.

Read on to learn more about Nikki Reives, Anomaly Squared's Corporate Training Specialist.

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Filed under: employees

Contact Center Success means having Happy Contact Center Employees

Posted by John Capes on Dec 28, 2016

There are a plethora of articles that can be found on the internet written about building successful contact centers. The question that needs more exploration is the one asked after the contact center is built. “How do you maintain that success and improve upon it?”  When you put your mind to it, it can prove to be a very challenging question. There are various answers and opinions will vary, but here is one possible answer worth considering.

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