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Squared Thinking

Outsource Your Call Center Or Not: That Is The Question

Posted by Clarissa Gotsch on Feb 22, 2017

The question that many people ask when looking into call center outsourcing or implementing their own: Why pay someone $25 an hour to outsource my call center, when I can hire someone $10 to do the same thing? 

When getting ready to set up your own contact center, there are many variables to consider. Such as the cost of: benefits, dialer costs, basic overhead, recruiting, training, and turnover. It's not just as simple as paying someone $10 an hour. 

Not sure if you should outsource your call center? Click here.

See the infographic below for more information on how much it costs per agent in-house vs. an outsourced call center. 

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