The question that many people ask when looking into call center outsourcing or implementing their own: Why pay someone $25 an hour to outsource my call center, when I can hire someone $10 to do the same thing?
When getting ready to set up your own contact center, there are many variables to consider. Such as the cost of: benefits, dialer costs, basic overhead, recruiting, training, and turnover. It's not just as simple as paying someone $10 an hour.
See the infographic below for more information on how much it costs per agent in-house vs. an outsourced call center.