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Squared Thinking

Top 7 Contact Center Trends for 2017

Posted by Clarissa Gotsch on Jul 26, 2017

Contrary to popular belief, contact centers are currently flourishing. In fact, 96% of contact centers expect to see growth over the next few years. They have been so successful for two main reasons: they are keeping up with complex and ever changing customer experience demands, and they are always replacing outdated technology. 


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