There are 4 simple reasons why you should consider outsourcing your call center:
There are many benefits to considering domestic call center outsourcing. Not only does it benefit the U.S economy through the creation of new jobs, but its much easier to monitor, you don’t have to worry about a time huge difference, and your company will benefit from more flexible CSR’s who already understand the language and have an easier time going off script, if needed.
When looking into whether or not to outsource a call center, or to keep it in house, the first question that comes to many people’s minds is: What is the cost? Initially, it may seem cheaper to hire staff for $10 an hour, rather than pay someone to outsource for $25 an hour. However, when you are setting up your own call center, there are many variables to consider besides just the per hour salary of staff, such as: staff benefits, dialer costs, basic overhead cost, training and turnover. Its really not just as simple as just paying someone $10 an hour, because there are many hidden costs involved.
Contact centers can offer different types of departments with valuable insight, and also support. Information collected about each department can be used to innovate, resolve problems and open up competitive advantages for the company as a whole.
Some examples of benefits that might be seen are:
These benefits can be applied to Legal, IT, Research and Development, Manufacturing and Operations, HR and Training, Financial, and even Sales and Marketing.
Ok, so maybe you’ve already decided that outsourcing is right for you and your company. With so many call center outsourcing companies out there, how do you know which one to choose from? Here are 6 things that are recommended to consider when searching for a call center provider.