Call center outsourcing is an important decision, and one not to be taken lightly.
Consider us as an extension of your team when answering your clients and prospective customers inbound phone calls. When someone calls, they will be answered by a professional in one of our state-of-the-art, domestic call centers, ready to answer any questions they may have.
All of our agents are dedicated to specific accounts. We spend hours on training, immersing them in all aspects of your business, so they truly supplement your sales team.
No one likes to be answered by an automated recording, person to person interaction is key in customer acquisition and happiness. That's why we strive to make sure our client's potential customers are always welcomed warmly by a real person when they have a question, and that their question is answered with as much knowledge as possible.
We know that your employees' time is both limited and valuable, that's why contact center outsourcing can be so beneficial. With our live transfer and lead qualification service, we will transfer directly to your sales team individuals who have been prequalified and are ready to buy. This allows your employees to focus their energy on their most crucial task – making the sale.
From making initial contact to building brand loyalty, Anomaly Squared utilizes live transfers and has the tools and expertise needed to complement your staff and to help them do their jobs better.
Contact information for prospective customers is delivered to us, either from your existing database or in real-time through a lead generating service. The odds of qualifying a lead if called in 5 minutes are 21 times higher versus waiting 30 minutes, this is why time is crucial and speed is king and we endeavor to be the first one to connect, before your competition ever has the chance.
Using the latest call center technologies, we actively handle patient recruitment for clinical trials as well as reach out and ask survey questions on your behalf, so you are able to spend more time concentrating on the data derived from your study or trial and less time tracking down and qualifying potential participants.
When it comes to clinical logistics and surveying, a no muss, no fuss approach is crucial and that is how we approach the task of readying your pool of participants. Anomaly Squared eagerly does the menial leg work so you can keep your spotlight where it needs to be, and that's on analyzing the data, statistics, and knowledge gathered.
Each of our customer service representatives are trained to be respectful, courteous, and professional whenever they are on the phone with a customer or prospective client, shining your business in the best possible light. Click play below for an example of what one of our calls sound like.