This week, I had the pleasure of speaking at the 2nd annual Contact.io in San Francisco, joining hundreds of fellow like-minded folks who believe that the best way to reach a lead is by picking up the phone and calling them. Utilizing call marketing is essential in our world as a call center, and we maintain that call center outsourcing, even if you already have an in-house set up, is beneficial and more cost effective than in-sourcing only.
Below is video from my brief presentation outlining that those who think having your own call center is less expensive than outsourcing are not considering all of the variables that go into running one, like management, overhead, and recruiting/turnover, among many other things. Plus, there are benefits to working with an experienced call center and I go into those in detail as well.
As you can see, it's not only a flat wage you have to consider, but several different variables. There are a million and one things that go into running a call center, but when adding on the luxury of experience with an established call center through outsourcing, you can't go wrong with working with a company that is already set up.