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Squared Thinking

Attrition Part 1: The Real Cost of Agent Attrition

Posted by Taylor Edwards on Jul 05, 2017

One of the biggest hurdles to managing a call center is attrition. It is an inevitable beast that creeps up on this type of business, and adds up hidden costs across different departments, often where they are least expected. 


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Filed under: Call center, attrition

Greensboro Call Center: Here we Grow Again!

Posted by Taylor Edwards on Apr 05, 2017

Anomaly Squared is pleased to announce some big changes within our company! 


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