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Squared Thinking

Preparing Your Business for 2024: Leveraging Call Center Outsourcing for Success

Posted by Rob Bayer on Dec 14, 2023

As we approach the dawn of 2024, businesses are gearing up for a new chapter filled with opportunities and challenges. In this rapidly evolving landscape, staying ahead of the curve is crucial for sustained success. One strategic move that can significantly impact your business's  efficiency and customer satisfaction is outsourcing your call center operations. In this blog post, we'll explore the key benefits of call center outsourcing and how it can help prepare your business for the year ahead.


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Should You Consider Outsourcing Your Call Center? A Comprehensive Guide

Posted by Rob Bayer on Oct 20, 2023

In the fast-paced world of business, customer support is undeniably one of the most critical components for ensuring customer satisfaction and maintaining a strong brand reputation. However, as companies grow, they often face the dilemma of whether to manage their call center operations in-house or consider outsourcing. This blog post aims to explore the advantages and disadvantages of outsourcing your call center to help you make an informed decision.


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No Lead Wasted: Capitalizing On Your Mortgage Leads

Posted by Rob Bayer on Apr 07, 2022

Article as previously featured in Progress in Lending Association's Tomorrow's Mortgage Executive.


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Qualities of a Great Call Center Outsourcing Companies (Infographic)

Posted by Tony Furr on Mar 24, 2022

Are you considering outsourcing your contact or call center? The BPO industry is booming no matter what vertical you're in and has proven benefits across the board. But the market is saturated with options to choose from. How can you confidently find the best one?

We believe the ideal qualities of a call center outsourcing partner fall into the following categories:


• People

• Technology

• Good Value

• Excellent Service

Below is a detailed breakdown for what to look for in a great contact center outsourcing company.


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11 Common Myths About Contact Center Outsourcing

Posted by Taylor Edwards on Dec 11, 2018

In the realm of Contact Center Outsourcing there are a lot of misunderstandings and myths that seem to swirl around the topic. We're here to discuss 11 of those common misconceptions, from cost to quality, we want to clear the air some, and prove that outsourcing your call center may be the answer to growing your business after all.


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