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Squared Thinking

History of Contact Centers [Infographic]

Posted by Taylor Edwards on Feb 22, 2018

Customer service has come a long way in the last 200 years. We have gone from having to travel to the next town over to get your new radio repaired, to just simply picking up the phone. As new technolgies continue to develop, contact centers are constantly updating and integrating them into their buisnesses order to make the customer service experience as easy as possible. 

Here is the history and evolution of the Contact Center:


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How Contact Centers Benefit Other Departments [Infographic]

Posted by Taylor Edwards on Feb 08, 2017

Contact centers have great capacity to help provide many different types of departments within a business with insight and support. Information captured about each department can be used to help improve innovation, quickly fix problems, and to develop competitive advantages for a company. 

Take a look at how contact centers can benefit each of these departments:


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Contact Center Success means having Happy Contact Center Employees

Posted by Jerry Wass on Dec 28, 2016

There are a plethora of articles that can be found on the internet written about building successful contact centers. The question that needs more exploration is the one asked after the contact center is built. “How do you maintain that success and improve upon it?”  When you put your mind to it, it can prove to be a very challenging question. There are various answers and opinions will vary, but here is one possible answer worth considering.


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