Like we said,
We are more than just a call center. We are local.
Instead of having someone overseas on the phone, your customer or potential customers will hear someone who might be just down the road. With multiple domestic call centers located around the country, we’re able to provide a hometown feel to your customer experience.
Executive Staff
Jerry Wass
CEO
Rob Bayer
President
Matthew Thielker
CFO
Leadership Team
Taylor Edwards
Marketing Director
Elizabeth Carney
Director of Client Services
Sheri Byrd
Human Resources and Payroll Director
Information Technology
Chad Gallison
Director of Contact Center Technology
Marketing
Amy Bernabe
Marketing Coordinator
Business Operations
Michelle Baskins
Account Manager
Victoria Wilson
QA Lead
Human Resources
Leslie Mackey
HR Administrator
Jason Collett
HR Coordinator
Deanna Revis
Talent Acquisition Specialist
CSR Spotlight
We believe that we truly have superstars on our team, and all of our customer service representatives are no exception. We employ only the brightest and the best to represent your company because that is how we would want to represent ourselves. Here are a few of our brightest stars.
Harley Bailey
Greensboro, NC
- What do you do when you're not working?
- Relax by the pool or play with my dogs
- What is something you have on your bucket list?
- Going to Universal Studios
- Favorite part of your job?
- Working from home and my
co-workers -
- How long have you worked at A2?
- 5 years
April Traylor
Stillwater, Ok
- What do you do when you're not working?
- Pray, praise and study the Word
- Did you have a childhood nickname?
- Pearl
- What have you done that you are most proud of?
- I am a married mother of four for 24 years
-
- How long have you worked at A2?
- 10 months
Jayla Irwin
Macon, GA
- Favorite part of your job?
- To assist and transfer customers to agents
- What is something you have on your bucket list?
- To travel with my son
- What do you do when you aren't working?
- Mother duties and my nails
-
- How long have you worked at A2?
- 5 months
Erin Foster
Tomball, TX
- What do you do when you're not working?
- I am a mother of 4. I like to read, paint, and spend time outside
- What is something you have on your bucket list?
- To visit Norway
- What have you done that you are most proud of?
- My education and family
-
- How long have you worked at A2?
- 4 months
Gina Cantu
Reidsville, NC
- What do you do when you're not working?
- Fulfilling my lifetime goal of being a photographer and makeup artist and taking care of my son.
- Did you have a childhood nickname?
- Yes, it's Gina beana or Gina b
- Favorite part of your job?
- My learning experience of the customer service call center taught to me by my wonderful coach, Mia
-
- How long have you worked at A2?
- 3 months
Debra Newsom
Kernersville, NC
- Favorite part of your job?
- When the callers say they are not interested, but I talk them into speaking to an agent
- What is something you have on your bucket list?
- Going to Chincoteague Island
- What have you done that you are most proud of?
- Saved a baby's life
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- How long have you worked at A2?
- 5 years
1.866.519.1550
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