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Outsource Your Call Center Or Not: That Is The Question

Posted by Clarissa Gotsch on Feb 22, 2017

To outsource your call center?The question that many people ask when looking into call center outsourcing or implementing their own: Why pay someone $25 an hour to outsource my call center, when I can hire someone $10 to do the same thing? 

When getting ready to set up your own contact center, there are many variables to consider. Such as the cost of: benefits, dialer costs, basic overhead, recruiting, training, and turnover. It's not just as simple as paying someone $10 an hour. 

Not sure if you should outsource your call center? Click here.

See the infographic below for more information on how much it costs per agent in-house vs. an outsourced call center. 


 

Compare call center outsourcing to running your own.


Consider this: 80% of American's who had a bad customer service with a company stopped doing business with them. That is a huge percentage. So, you want to make sure that your customer service can hold up to high customer service expectations. If you outsource your call center, whether your a mortgage, insurance, or other kind of vertical company, it ensures  that your customers will only be working with highly trained employees, it will save you money, time, and reputation.


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Topics: call center outsourcing, Outsource my call center

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