The question that many people ask when looking into call center outsourcing or implementing their own: Why pay someone $25 an hour to outsource my call center, when I can hire someone $10 to do the same thing?
When getting ready to set up your own contact center, there are many variables to consider. Such as the cost of: benefits, dialer costs, basic overhead, recruiting, training, and turnover. It's not just as simple as paying someone $10 an hour.
See the infographic below for more information on how much it costs per agent in-house vs. an outsourced call center.
Consider this: 80% of American's who had a bad customer service with a company stopped doing business with them. That is a huge percentage. So, you want to make sure that your customer service can hold up to high customer service expectations. If you outsource your call center, whether your a mortgage, insurance, or other kind of vertical company, it ensures that your customers will only be working with highly trained employees, it will save you money, time, and reputation.