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How to Generate Leads for Mortgage Brokers

Posted by Clarissa Gotsch on Mar 20, 2018

Why is lead generation important for mortgage brokers?

Lead generation is the sun, soil, and water for your mortgage business. It is essential for nourishing your business so it can keep up with or stay ahead of its competitors, and so it can grow. Old models that once worked for marketing and sales in the mortgage industry, don't any longer, as the market is an ever changing and evolving beast. Cold calling or pushy selling won't get you anywhere in the modern playing field. Lead generation, however, is golden. It's a win-win situation for both buyer and seller. The buyer is already interested, and has been looking at your service when they reach out to you, and you have an opportunity to pitch and pull in the fishing line on the buyers attention before another company does. 

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Filed under: Mortgage Leads

How To Outsource Customer Service and What to Look For

Posted by Clarissa Gotsch on Mar 07, 2018

Have you been thinking about outsourcing your companies' customer service?

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Filed under: customer service

Quick Tips to A Successful Partnership Marketing Strategy

Posted by Clarissa Gotsch on Mar 01, 2018

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History of Contact Centers [Infographic]

Posted by Clarissa Gotsch on Feb 22, 2018

Customer service has come a long way in the last 200 years. We have gone from having to travel to the next town over to get your new radio repaired, to just simply picking up the phone. As new technolgies continue to develop, contact centers are constantly updating and integrating them into their buisnesses order to make the customer service experience as easy as possible. 

Here is the history and evolution of the Contact Center:

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Filed under: contact centers

Being Put on Hold is Linked to Bad Customer Service

Posted by Clarissa Gotsch on Feb 06, 2018

Why Being Put On Hold Frustrates Customers

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Filed under: customer service

If You Don't Know What the TCPA is, You Should

Posted by Clarissa Gotsch on Jan 30, 2018

WHAT IS TCPA

TCPA is an acronym for the Telephone Consumer Protection Act. First enacted under George H.W. Bush in 1991, the act restricts phone solicitations and regulates the use of auto-dialers and pre-recorded messages. It has since been edited to cover text-based telemarketing. 

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Customer Service Outsourcing: Improve Your Companies' Customer Service

Posted by Clarissa Gotsch on Jan 17, 2018

Admit it, you hate being put on hold, and all those automated messages that prompt you to "press 2 for more information." You just want to talk to someone. An actual human being, not another one of those prompted robotic voices. In a time when automation runs rampant, by the time a customer actually gets the chance to speak to an agent, they have already been on the phone for some time. This is why first place, shoot for the moon kind of excellent customer service is so important.  A good call center can easily supply that for your company. Here are some ways that a call center can help exceed customer service expectations:

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Why Insurance Live Transfer Leads Will Rock Your World

Posted by Clarissa Gotsch on Jan 04, 2018

With only a 1-3% success rate, traditional cold calling methods are time consuming, and inefficient. However, a sales team's conversion rate doesn't have to be that low. Using a skilled partner organization that can handle live transfers, the sales success rate of any insurance organization can be as high as 10-15%. Wondering how this is possible? With live transfers, the sales team only has to focus on the most important element of their job - actually making the sale.

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Employee Spotlight: John Gum

Posted by Clarissa Gotsch on Dec 19, 2017

 

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Filed under: employee spotlight

3 Steps to Successful Clinical Trial Recruitment

Posted by Clarissa Gotsch on Dec 13, 2017

A new batch of dough is placed on the top rack of the oven, and the smell of fresh baked bread is wafting through the house. An hour later, the timer goes off, and you go to check and see if its done. It has a golden brown crust, but something has gone wrong. The bread hasn’t risen. You forgot the yeast.

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