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Squared Thinking

Anomaly Squared adds Offshore Call Center Services

Posted by Rob Bayer on Jul 21, 2023

Anomaly Squared | Offshore Call Center Services Outsourcings

This week, we excitedly announced that we are adding to our list of call center services by adding an offshore outsourcing option to our already robust domestic options. This will provide an affordable solution while maintaining the level of spectacular service you've come to expect from Anomaly Squared's representatives. We have partnered with a team in the Philippines and are excited about this next step in our growth. 

There are several benefits to using our offshore call center services in the Philippines. Here are some of the key advantages: 

  1. • Cost-Effectiveness: One of the primary reasons many companies choose to outsource their call center operations to the Philippines is the cost advantage. Labor costs in the Philippines are generally lower compared to many Western countries. This cost-effectiveness allows businesses to save on expenses related to hiring and training call center agents. 
  1. • English Proficiency: The Philippines has a large English-speaking population, and English is widely used in business, education, and government. Filipino call center agents generally have a good command of the English language, making it easier to communicate with customers from English-speaking countries. This linguistic advantage contributes to better customer satisfaction and reduced language barriers. 
  1. • Cultural Compatibility: The Philippines has a Western-influenced culture, which contributes to a high level of cultural compatibility with Western countries, particularly the United States. Agents in the Philippines often have a good understanding of Western customs, idioms, and cultural nuances, enabling them to relate well to customers from those regions. 
  1. • Skilled Workforce: The Philippines has a large pool of talented and skilled individuals, many of whom are college graduates. This provides a diverse talent pool for call center recruitment, allowing companies to hire agents with specific skill sets and qualifications to match their business needs. 
  1. • 24/7 Operations: The Philippines' strategic geographical location enables call centers to offer round-the-clock customer support. Many call centers in the Philippines operate 24 hours a day, 7 days a week, which is particularly beneficial for businesses catering to global customers across different time zones. 
  1. • Government Support: The Philippine government actively supports the growth of the business process outsourcing (BPO) industry, which includes call centers. They offer incentives and support for foreign companies that choose to set up operations in the country. This support can include tax incentives, streamlined processes for business registration, and infrastructure development. 
  1. • Technological Infrastructure: The Philippines has invested significantly in developing its telecommunications and IT infrastructure. This means that call centers in the country have access to reliable internet connectivity, advanced telecommunication systems, and state-of-the-art call center software, ensuring smooth operations and efficient customer interactions. 

Overall, these factors contribute to the Philippines being a preferred destination for outsourcing call center operations, offering cost savings, skilled resources, language proficiency, and cultural compatibility to businesses seeking to provide excellent customer service. 

Anomaly Squared is proud to now offer this exciting service to our suite of offerings. To learn more and receive a free consultation, please visit us here: Anomaly Squared Call Center Services Consultation

Topics: offshore call center outsourcing, offshore call center services, offshore call center


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