<img height="1" width="1" style="display:none" src="https://www.facebook.com/tr?id=217869015213273&amp;ev=PageView&amp;noscript=1">

Squared Thinking

Why We Should Not Micromanage Millennials in Contact Center Management

Posted by Taylor Edwards on Apr 27, 2018

"You better start swimming, or you'll sink like a stone. For times they are a-changing," Bob Dylan's 1964 lyrics still speak true to this day, and much has changed since the song debuted in the 1960's. The Baby Boomers that once made up a majority of the workforce are moving into retirement, and Millennials are taking their place. With this turnover in generations, also comes a change in perspectives, expectations, and culture. Contact center management, who have so long been rooted in micromanagement through agent performance and metrics, are going to have to alter how they manage their employees, or risk losing them. It has been shown that Millennials don't take too kindly to micromanagement, and are looking for a more fluid, creative, and trusting workplace. 


0 Comments Click here to read/write comments
Filed under: call center management


We wouldn't call ourselves know-it-alls, but we feel that we bring good things to the table. If you like what you've seen and want more, subscribe below.

We'll keep your info safe.

Subscribe to Email Updates

Recent Posts

Start the conversation