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Squared Thinking

Taylor Edwards

Recent Posts

Enhancing the Spa Experience: Improving Customer Service with Call Centers

Posted by Taylor Edwards on Nov 10, 2023

Spas are synonymous with relaxation, luxury, and exceptional service. To maintain and exceed guest expectations in the highly competitive hospitality industry, these establishments must embrace modern technologies and customer service strategies. One such strategy is partnering with a call center services provider, which can significantly enhance the guest experience and streamline operations. In this blog post, we will explore how spas and resorts can benefit from using call centers to improve their services and overall efficiency.


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Enhancing Customer Engagement: The Power of Call Center Outsourcing

Posted by Taylor Edwards on Oct 02, 2023

In today's fast-paced business world, customer engagement has become a crucial factor for the success of any organization. Engaged customers are more loyal, spend more, and promote your brand to others. While there are various strategies to improve customer engagement, one that stands out is call center outsourcing. Here we'll explore how outsourcing your call center operations can be a game-changer in enhancing customer engagement.


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The Undeniable Value of Call Centers in the Age of E-commerce

Posted by Taylor Edwards on Aug 18, 2023

In the rapidly evolving landscape of e-commerce, businesses are often tempted to focus solely on digital channels and self-service solutions to cater to their customers' needs. While these technological advancements undoubtedly enhance efficiency, they cannot replace the human touch that call centers provide. Despite the prevalence of live chat and chatbots, call centers remain an essential component of the e-commerce industry. This blog post will delve into the reasons why call centers are still indispensable for e-commerce businesses.


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Boost Your Performance with B2B Sales Outsourcing

Posted by Taylor Edwards on Aug 04, 2023

In today's competitive business landscape, B2B companies are constantly seeking new ways to enhance their sales strategies and drive revenue growth. One effective approach that has gained significant traction in recent years is B2B Sales Outsourcing and call center lead qualification. By entrusting the sales calling function to specialized service providers, businesses can optimize their sales efforts, achieve higher productivity, and ultimately generate more revenue. In this blog post, we will explore the benefits and considerations of outsourcing B2B sales calling and how it can help companies gain a competitive edge in their industry.


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Outsource Your Call Center Or Not: That Is The Question

Posted by Taylor Edwards on Jul 06, 2022

The question that many people ask when looking into call center outsourcing or implementing their own: Why pay someone $27 an hour to outsource my call center, when I can hire someone for $13 to do the same thing? 

When getting ready to set up your own contact center, there are many variables to consider. Such as the cost of benefits, dialer costs, basic overhead, recruiting, training, and turnover. It's not just as simple as paying someone $13 an hour. 

Not sure if you should outsource your call center? Click here.

See the infographic below for more information on how much it costs per agent in-house vs. an outsourced call center. 




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7 Ways to Improve Customer Engagement on a Call

Posted by Taylor Edwards on Apr 28, 2022

Customers are like family. You can't live with them, and you can't live without them. No matter how annoying or demanding they can be at times, you still need to do your best to keep them around. They are the reason why your business exists and continues to do so, which means you depend on them. '

This is why customer engagement and a focus on how you can improve customer service is so vital to the success and longevity of a company. Did you know that engaged customers can provide a 23% increase in profit, compared to just average customers? But the problem is, how do you keep your customers engaged? It can be tricky, especially when talking on the phone with them. Their attention was on something else before they got on the call with you, and you want to be able to gain and keep their attention. Here are 7 ways to improve customer engagement on a call:


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How to Choose A Call Center Outsourcing Provider [Worksheet]

Posted by Taylor Edwards on Aug 07, 2021


So you’ve decided to outsource your call center. You are now tasked with finding a company to take on this monumental responsibility, and there is an endless pool of contestants to choose from. How do you decide which is the right provider for you? This worksheet download is here to help guide you in your search, and hopefully make an overwhelming process a little bit easier.


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11 Common Myths About Contact Center Outsourcing

Posted by Taylor Edwards on Dec 11, 2018

In the realm of Contact Center Outsourcing there are a lot of misunderstandings and myths that seem to swirl around the topic. We're here to discuss 11 of those common misconceptions, from cost to quality, we want to clear the air some, and prove that outsourcing your call center may be the answer to growing your business after all.


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6 Ways to Improve Customer Service

Posted by Taylor Edwards on Oct 16, 2018

It pays to have excellent customer service. Literally. Keeping your customers satisfied, happy, and loyal is 6 to 7 times cheaper than trying to gain new ones. Additionally, companies that offer superior customer service have an opportunity to make even more than those that don't. About 70% of customers say that they would be willing to pay as much as 5-25% more for a product or service if it guarantees that they will have access to the best possible customer service.


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Filed under: customer service

Contact Center Technology Glossary

Posted by Taylor Edwards on May 08, 2018

We put together a Contact Center Technology Glossary to get you started on some of the terms and software you might see in a modern contact center's technology arsenal. So whether you run your own call center or utilize contact center outsourcing, these call center terms should keep everything straight between all of the acronyms.

Contact centers are pretty good with keeping up with new technology.


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Filed under: technology


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