The question that many people ask when looking into call center outsourcing or implementing their own: Why pay someone $27 an hour to outsource my call center, when I can hire someone for $13 to do the same thing?
When getting ready to set up your own contact center, there are many variables to consider. Such as the cost of benefits, dialer costs, basic overhead, recruiting, training, and turnover. It's not just as simple as paying someone $13 an hour.
See the infographic below for more information on how much it costs per agent in-house vs. an outsourced call center.
Consider this: 80% of Americans who experience bad customer service with a company stop doing business with them. That is a huge percentage. So, you want to make sure that your customer service can hold up to high customer service expectations. If you outsource your call center, no matter your industry, it ensures that your customers will only be working with highly trained employees, and it will save your money, time, and reputation.