This week has been a whirlwind for us at the largest trade show we currently go to, LeadsCon in Las Vegas. This year was our biggest and best set up to date, as we partnered up with our friends at Ytel, Drips, and Call Criteria and dubbed ourselves The Contact Partners.
Outsourcing call centers to countries like India and the Phillipines might be tempting for businesses looking to lower costs. But it doesn't often pay off for them in the long run. An agent located in India may not be able to go off script or answer questions properly due to a language barrier. This can cause a frustrating situation for both the representative and the customer.
Keeping call centers local can mean the difference between retaining clients and losing business.
Looking to outsource your call center? Here are 4 reaons why you should.
Here are some benefits of domestic call center outsourcing:
For the mortgage industry, Lead Generation is an important first step in the sales process. It creates awareness about your name, company, or brand, and pulls potential customers into the beginning stages of the sales funnel.
Insurance Lead Generation is essential to the success of any modern insurance company. Businesses used to have to reach out to find customers, but customers are now reaching out to find them. Lead generation is the process of coming up with new ways to be found, and working on building relationships with customers.
There are literally hundreds of ways to generate insurance leads, so it can be a little overwhelming if you are just starting out - especially as an independent agent. To make it a little easier, we've put together 3 categories of lead generation ideas for you: Referrals & Networking, Online Marketing, and Advertising.
Contact centers have great capacity to help provide many different types of departments within a business with insight and support. Information captured about each department can be used to help improve innovation, quickly fix problems, and to develop competitive advantages for a company.
Take a look at how contact centers can benefit each of these departments:
Call centers play an important role in the growth, and overall success of a company. If you want to grow, and are ready to take the step towards using a call center, there are two options: start up an in-house operation (which we know has it's own obstacles), or outsource. So what are the benefits of outsourcing a call center? Here are 4 simple reasons why it is easier and makes more financial sense to outsource your call center.
Running a Call Center isn't as easy as you may think. There's a lot more involved beyond supplying phones and hiring agents. You have to worry about purchasing expensive equipment and technology, ensuring customer satisfaction, and dealing with employees and making sure they stay engaged.
See what kind of obstacles you may run into trying to run your own call center in the infographic below.
As one of Anomaly’s longest standing employees, Nikki started at Anomaly Squared back in March of 2012 as a Customer Service Representative. Five months later she was promoted to Quality Assurance Specialist, and in September of 2016 she was promoted again to Corporate Training Specialist when the opportunity for growth presented itself.
Read on to learn more about Nikki Reives, Anomaly Squared's Corporate Training Specialist.
1.866.519.1550
Email
Twitter
Facebook
Instagram
LinkedIn