INTRODUCTION

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Outsourcing call centers to countries like India and the Phillipines might be tempting for businesses looking to lower costs. But it doesn't often pay off for them in the long run. An agent located in India may not be able to go off script or answer questions properly due to a language barrier. This can cause a frustrating situation for both the representative and the customer.

Keeping call centers local can mean the difference between retaining clients and losing business. 

Looking to outsource your call center? Here are 4 reaons why you should. 

Here are some benefits of domestic call center outsourcing: 

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This week, I had the pleasure of speaking at the 2nd annual Contact.io in San Francisco, joining hundreds of fellow like-minded folks who believe that the best way to reach a lead is by picking up the phone and calling them. Utilizing call marketing is essential in our world as a call center, and we maintain that call center outsourcing, even if you already have an in-house set up, is beneficial and more cost effective than in-sourcing only.

Below is video from my brief presentation outlining that those who think having your own call center is less expensive than outsourcing are not considering all of the variables that go into running one, like management, overhead, and recruiting/turnover, among many other things. Plus, there are benefits to working with an experienced call center and I go into those in detail as well.

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Call centers play an important role in the growth, and overall success of a company. If you want to grow, and are ready to take the step towards using a call center, there are two options: start up an in-house operation (which we know  has it's own obstacles), or outsource. So what are the benefits of outsourcing a call center? Here are 4 simple reasons why it is easier and makes more financial sense to outsource your call center. 

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